Objections are a normal part of the sales conversation. Having tested, confident responses allows you to steer hesitant prospects into booked clients without discounting your value.
1. Handling 'I saw a cheaper price on Expedia'
'Online booking engines frequently display basic room categories with restrictive cancellation terms and no on-site support. Our booking includes direct hotel management VIP notification, complimentary daily breakfast, $100 property credit, and 24/7 advocate support if your flight is delayed. If something goes wrong, you call me directly, not an overseas call center.'
2. Handling 'Can you just send me a few quotes first?'
'Because every luxury itinerary we build is completely customized to your personal travel style, we conduct a quick 10-minute discovery consultation before curating options. When is a good time for a brief call this afternoon?'