Credit card chargebacks are one of the biggest financial risks to independent travel advisors. If a supplier fails to pay, or if a client claims unauthorized travel, you can lose thousands of dollars instantly. This SOP document gives you the exact credit card authorization and qualification workflows used by top agencies to completely protect themselves.
Advisor SOP & Tactical Guidance
Implement mandatory fraud verification protocols for all new clients: verify physical billing addresses through white-pages lookups, require electronic signature verification with IP logging, match CVV and AVS, and beware of common fraud red flags (last-minute international business class flights, one-way bookings, mismatched cardholder names).
Real-World Agency Case Study
A home-based advisor identified a fraudulent $8,400 one-way flight inquiry using this intake checklist when the caller's IP address originated overseas despite claiming a California billing address, saving the agency from a devastating direct debit chargeback.
Global Legal Protection
Schedule B: Multi-Jurisdiction Legal Addendum
Universal Cross-Border Enforceability
This toolkit includes attorney-reviewed jurisdictional addendums for international advisors. Select your home jurisdiction below to preview the exact statutory language included in this agreement: